MT4 Crashes

[Henry]

My MT4 terminals crash regularly and I get the following error message. [COLOR="Red"]Do proffesional traders use MT4?[/COLOR] I am very careful to go live witrh an MT4 broker due to the crashes.

There has been a critical error
Time : 2009.08.18 08:46
Program : Client Terminal
Version : 4.00 (build: 224, 15 May 2009)
OS : Windows XP Professional 5.1 Service Pack 3 (Build 2600)
Processors : 2 x X86 (level 6)
Memory : 914924/411956 kb
Exception : C0000005
Address : 00D53B6F
Access Type : read
Access Addr : 02113000

Registers : EAX=02D4C300 CS=001b EIP=00D53B6F EFLGS=00010216
: EBX=02112FA0 SS=0023 ESP=02D4C2D4 EBP=02D4C308
: ECX=00000000 DS=0023 ESI=02D4C300 FS=003b
: EDX=02113000 ES=0023 EDI=0000004A GS=0000

Stack Trace : 00D66B9D 5F0A000A 0824448B 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000

Modules :
1 : 00400000 002B1000 c:\program files\fxdd - metatrader 4\terminal.exe
2 : 00C30000 0001A000 c:\program files\rnamfler\radprlib.dll
3 : 00D50000 00022000 c:\program files\rnamfler\radhslib.dll
4 : 01590000 002C5000 c:\windows\system32\xpsp2res.dll
5 : 10000000 00027000 c:\program files\incredimail\bin\b4imapp.dll
6 : 16080000 00025000 c:\program files\bonjour\mdnsnsp.dll
7 : 5AD70000 00038000 c:\windows\system32\uxtheme.dll
8 : 5B0A0000 00007000 c:\windows\system32\umdmxfrm.dll
9 : 5B860000 00055000 c:\windows\system32\netapi32.dll
10 : 5CD70000 00007000 c:\windows\system32\serwvdrv.dll
11 : 662B0000 00058000 c:\windows\system32\hnetcfg.dll
12 : 71A50000 0003F000 c:\windows\system32\mswsock.dll
13 : 71A90000 00008000 c:\windows\system32\wshtcpip.dll
14 : 71AA0000 00008000 c:\windows\system32\ws2help.dll
15 : 71AB0000 00017000 c:\windows\system32\ws2_32.dll
16 : 73DD0000 000FE000 c:\windows\system32\mfc42.dll
17 : 74720000 0004C000 c:\windows\system32\msctf.dll
18 : 76360000 00010000 c:\windows\system32\winsta.dll
19 : 76380000 00005000 c:\windows\system32\msimg32.dll
20 : 763B0000 00049000 c:\windows\system32\comdlg32.dll
21 : 769C0000 000B4000 c:\windows\system32\userenv.dll
22 : 76B40000 0002D000 c:\windows\system32\winmm.dll
23 : 76D60000 00019000 c:\windows\system32\iphlpapi.dll
24 : 76F20000 00027000 c:\windows\system32\dnsapi.dll
25 : 76F50000 00008000 c:\windows\system32\wtsapi32.dll
26 : 76F60000 0002C000 c:\windows\system32\wldap32.dll
27 : 76FB0000 00008000 c:\windows\system32\winrnr.dll
28 : 76FC0000 00006000 c:\windows\system32\rasadhlp.dll
29 : 77120000 0008B000 c:\windows\system32\oleaut32.dll
30 : 773D0000 00103000 c:\windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
31 : 774E0000 0013D000 c:\windows\system32\ole32.dll
32 : 77C10000 00058000 c:\windows\system32\msvcrt.dll
33 : 77DD0000 0009B000 c:\windows\system32\advapi32.dll
34 : 77E70000 00092000 c:\windows\system32\rpcrt4.dll
35 : 77F10000 00049000 c:\windows\system32\gdi32.dll
36 : 77F60000 00076000 c:\windows\system32\shlwapi.dll
37 : 77FE0000 00011000 c:\windows\system32\secur32.dll
38 : 7C800000 000F6000 c:\windows\system32\kernel32.dll
39 : 7C900000 000B2000 c:\windows\system32\ntdll.dll
40 : 7C9C0000 00817000 c:\windows\system32\shell32.dll
41 : 7E410000 00091000 c:\windows\system32\user32.dll

Call stack :

[SquareRoot]

Which indicators and/or EAs are you running when it crashes?
Does it crash immediately after you load or sometime later?
Which broker are you using?

[Henry]

Originally Posted by SquareRoot

Which indicators and/or EAs are you running when it crashes?
Does it crash immediately after you load or sometime later?
Which broker are you using?

I have the Ash indicators and one I call signal line. It happens with all brokers, ODL FXDD Backbay. so it might be my PC. If I can just find out what is wrong, I can fix it. Most times it crashes when I start the trading platform just after it connected.

FXDD is running OK for now.

[jezzer1961]

The problem seems to be something to do with the RADHSLIB DLL.

A Google search suggests this DLL is something to do with the Naomi Web Filter. Have you got this program installed? If so, can you disable it (or even uninstall it if necessary)?

Then try your MT4 again.

If the problem persists, I would suggest a clean MT4 install in a completely different installation folder.

[moondog]

I agree with jezzer1961...

Start a clean and simple setup to start with and then build up slowly. adding one bit at a time and note what happens and when. Could also be a clash of tasks reading a common dll or file-write problem.

I had a load of wierd problems and crashes after MT4 V220? and put it down to my Vista operating system...so stay with XP for trading and with the last SP's its very stable.

Most of my mysterious crashes disappeared when I run MT4 terminal with administrator priviledges.

MT4, now up to V225, is a great and flexible platform and is used by full time traders etc. as well, and keeps us all independent from those broker "closed software specials".

In this business, when trading live, you must have a backup plan for system crashes/faults or downtime caused by eskom power failures etc.

Also try to install and pretest any new software/add-ons offline and not on your live trading system. Pretest and prove on demo account before loading same to live account terminal.

I use a remote VPS running under Server 2003 and it works like a dream.....wish I had that whole kit in-house!

Moondog

[ForexGuy]

Do proffesional traders use MT4?

No they don't.